Call Recording Features
Asterisk Consulting provides a range of contact centre solutions for businesses throughout Ireland and the UK. One of the most popular call centre software solutions is Call Recording which includes the following features:
Features | Asterisk Consulting |
Full-Motion Video | Managers can view the entire customer interaction, synced with the telephone audio, providing insight into the flow of business systems and processes. |
Simple Configuration |
Multiple users can be configured using an intuitive interface. Monitoring can begin in a matter of minutes. |
Multi-Level Access Rights |
Administrators can assign permissions to managers for monitoring, screenshot recording, video, playback and reporting on individual employees and groups. |
Multi-Site Support |
Live monitor and record video from any location with the interface. |
Search and Retrieve |
Desktop video recordings can be retrieved through searches by multiple criteria (date, user name, etc.). |
Exportable |
Synchronized screen and audio exportable in mpeg4 avi files. |
Record & Playback of All Calls |
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On-Demand Recording |
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Live Monitoring | |
Mobile Phone Recording |
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Mobility |
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Multi-tenancy for Hosted |
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Quality Management* |
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Screen Recording* |
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Call Tagging/Exporting |
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Multi-Site Call Recording |
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Look-Back Call Recording |
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White Label for branding |
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Audit Trail |
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Selective Recording |
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Fine-Grained Privileged Access |
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Auto – delete |
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File Management/archiving |
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Filtering (IP-DID Range) |
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Extended Codec Support |