Contact Centre Solution

Asterisk Consulting offers a feature rich Contact Centre Solution. The solution can be either a Cloud Based hosted solution or we can deploy the solution at our customer’s premises. The Product was developed over a period of 10 years at a cost of over €20 Million and is currently used in both the private and public sectors.

Due to the scalability of the solution we can accommodate any size business from SME to large corporate businesses and this reflected in our current portfolio of customers. Examples of the various sectors using our solution are banking/finance, telecommunications, mail order, call centres, transportation & logistics and the travel industry. 

Standard Solution Features:

• High Availability
• PCI Compliance
• Call Recording
• Superior Reporting
• No annual licensing costs

Cost Effective:

• Hosted Model, Low Entry Cost – nothing to own, monitor, manage or upgrade.
• No Infrastructure or Application Maintenance – includes software, management and monitoring, upgrades, patch deployment
• Simplified Subscription Licence – one license per agent. Add licences as needed (pay as you go). Cost varies in line with your business activity. You will only pay for what you use.
• Cost Predictability – no need to budget for upgrades, maintenance; predictable annual costs
• Immediate Payback - subscription licence means RBI (return before investment)
• Eliminates Additional Infrastructure and Staff Costs - releases cash for other uses in the enterprise by avoiding:
  • the capital investment needed to pay for in-house infrastructure (servers, networking etc.), and
  • The recurring cost of in-house personnel to manage, monitor and maintain the system.

For more information about our Contact Centre Solution and Contact Centre Diallers contact the expert Asterisk Consultants on +353 (0)1 293 0090.